The target of the Matrix diagram is psychological flexibility while doing both Away and Toward moves.
When you sense impatience in another person do you feel more or less flexible? To increase psychological flexibility, do you respond with impatience for impatience or with patience for impatience?
Notice which way works for increasing psychological flexibility.
Kevin L. Polk, Ph.D.
Psychological Flexibility Training: http://www.amazon.com/dp/B004M8S4Z4